Enquiries are handled manually
Managers read each request, prioritize and transfer the data to the CRM.
We turn routine into systems that work
Automate processes, connect AI agents and link CRM, mail, documents, instant messengers and internal services into one working system.
Workflow is active
New enquiryTelegram trigger
AI agentAnalyze the request and select the action
contextKnowledge base
Table updatedLead and status retained
CRM and responseTask assigned automatically
How much work does your team still do MANUALLY?
If a task is repetitive, rule-based and time-consuming, it is worth automating.
Documents are retyped by hand
Invoices, forms and PDFs are opened, checked and copied field by field.
The same questions keep coming back
Support responds to the same thing again instead of dealing with difficult situations.
Content is scattered everywhere
Ideas, drafts, approvals and publishing plans live in separate chats, files and tables.
Information is scattered
To find the answer, the employee searches through chats, spreadsheets and old documents.
Leads disappear between channels
Email, website forms and messages never reach one reliable enquiry workflow.
Reports are collected manually
The team spends hours compiling the numbers already in the systems.
Data is copied between services
The same information is entered several times and gradually diverges.
(Entry point)
Choose a smart place to start
The final cost depends on the process, integrations, data quality and control requirements. Therefore, first choose the appropriate scale of work, and the exact composition is fixed before the start.
AI audit
We identify where AI can create measurable value and rule out ideas that are not commercially ready.
€299
One-time job.
- Interview and analysis of ongoing processes
- Audit of data, services and restrictions
- Map of AI and Automation Points
- Assessment of effect, complexity and risks
- Prioritised implementation backlog
- Pilot workflow and phased roadmap
EXITClear AI strategy: problem points, priorities, projected effect and improvement plan with clear metrics.
One automation
One repetitive process from an incoming event to a finished and recorded result.
€990
* End-to-end implementation.
- Designing scenarios and exceptions
- Working prototype on your data
- AI logic and necessary integrations
- Error control and manual confirmation
- Testing on real cases
- Launch, documentation and training
EXITA ready-made automated process capable of completely replacing the manual work of one or more employees in a selected scenario.
AI system
Multiple stages, channels, and services combined into one managed business logic.
€2490
* For a full working process.
- AI agent, RAG or hybrid logic
- Multi-stage business scenario
- Multiple integrations and channels
- Roles and human control
- Logs, monitoring and cost controls
- System start-up and stabilization
OUTCOMEA complete AI system that can take on department-level workflows, accelerate operations and support growth without proportional hiring.
AI Agents Boss
Dedicated AI leader within your team: manages agents and automation, is responsible for their results and constant development.
from€900
* Monthly subscription.
- A dedicated specialist is constantly in touch
- Managing all AI agents and automation
- Control of stability, quality and costs
- Finding processes to speed up and replace routine
- New scenarios, integrations and agent development
- Economics, Priorities and Roadmap Development
OUTCOMEOne accountable AI lead keeps the automation reliable, cuts operating costs, accelerates the team and expands the system as the business grows.
APIs, AI models, third-party services and hosting are paid separately if required by the project.
Where should you start?
AI systems built for specific jobs
Build around one valuable outcome, prove it, then expand into related workflows.
AI lead manager
Understands every enquiry and moves the lead to the next step without delay.
- 24/7 customer response
- Lead scoring and prioritisation
- CRM tasks and follow-ups
AI support assistant
Resolves routine questions independently and knows when to hand the conversation to a person.
- Knowledge-base answers
- Order and status checks
- Smart escalation
Company knowledge base
Finds the right answer across company documents and explains it to the employee in plain English.
- Policies and instructions
- Contracts and internal files
- Role-based access
Document processing
Reads incoming files, extracts and validates the right fields, then routes the data to the next step.
- Invoices, forms and PDFs
- Recognition and reconciliation
- CRM or ERP updates
Sales assistant
Supports the deal from the first question through proposal and follow-up.
- Emails and proposals
- Recommended next steps
- Commitment tracking
Content system
Turns ideas and raw material into a managed content flow across channels and markets.
- Planning and first drafts
- Language and format adaptation
- Approval and publishing
Executive assistant
Captures meeting decisions and turns conversations into clear tasks with accountable owners.
- Minutes and summaries
- Tasks, deadlines and reminders
- Progress tracking
Process operator
Performs a chain of actions between departments and services and monitors the intermediate result.
- Transfer of data and status
- Checks and exceptions
- Notification and reporting
AI can already work with the tools you use
Integrate Microsoft 365, Google Workspace, CRM, ERP, accounting, e-shop, payments, logistics and internal software. We work with cloud and on-premise systems used by companies in Slovakia and across Europe.
Discuss integration- Inbox management
- Document drafting
- Presentation creation
- Summary reports
- Meeting scheduling
- Call notes
- Task creation
- File reconciliation
- Information research
- Translation
- Team reminders
- Internal knowledge base
- Microsoft 365
- Excel
- Word
- PowerPoint
- Outlook
- Microsoft Teams
- SharePoint
- OneDrive
- Google Workspace
- Google Sheets
- Google Docs
- Gmail
- Google Drive
- Google Calendar
- Zoom
- Slack
- WhatsApp Business
- Telegram
- Messenger
- Viber
- Notion
- Trello
- Asana
- ClickUp
- Jira
- Monday.com
- Dropbox
- Box
- PDF documents
- Enquiry handling
- Customer management
- Preparation of proposals
- Invoicing
- Payment control
- Payment reconciliation
- Price updates
- Order synchronisation
- Stock control
- Delivery statuses
- Customer notifications
- Repeat sales
- Returns and claims
- Transfer of orders to the warehouse
- CRM system
- HubSpot
- Salesforce
- Pipedrive
- Zoho CRM
- Microsoft Dynamics 365
- SAP Business One
- Odoo ERP
- ABRA
- POHODA
- KROS OMEGA
- Money S3
- MRP
- SuperInvoice
- iDoklad
- Fakturoid
- Shoptet
- WooCommerce
- Shopify
- PrestaShop
- OpenCart
- Magento
- Stripe
- PayPal
- GoPay
- Comgate
- TrustPay
- TatraPay
- CardPay
- Packeta
- GLS
- DPD
- SPS
- Slovak Post
- DHL
- UPS
- FedEx
- Data portability
- Document recognition
- Automatic reports
- Collecting analytics
- Monitoring of indicators
- Updating the database
- Routing of tasks
- Error checking
- Timing control
- Production planning
- Enquiry handling
- AI customer support
- AI agents for the team
- Automating routine
- Harmonization of decisions
- REST API
- Webhooks
- n8n
- Make
- Zapier
- Power Automate
- Custom software
- Legacy systems
- ERP integration
- CRM integration
- SQL databases
- PostgreSQL
- MySQL
- Microsoft SQL Server
- CSV / XML
- OCR / PDF
- Power BI
- Looker Studio
- Tableau
- Google Analytics 4
- Google Ads
- Meta Ads
- Search Console
- Mailchimp
- Brevo
- Klaviyo
- WMS and warehouse
- MES
- Production planning
- POS / eKasa
- EDI
- IoT sensors
- Barcodes and QR
- Calendly
- Reservio
- Bookio
- SimplyBook.me
- Slovensko.sk
- Financial report
Frequently asked questions
What is AI automation?
It is a workflow in which AI understands text, documents, or context, makes a valid decision, and triggers the following action: responds to a client, updates a CRM, forms a document, sets a task, or communicates a situation to a person.
How do you know what to automate?
The best candidates are repetitive, take a lot of time, have a clear input and a measurable result. In an AI audit, we consider potential savings, validate data, and separate useful scenarios from those that don’t yet pay off.
Do we need to know the solution in advance?
No. Show us how the process works today: where information enters, what the team does, where delays occur and what the outcome should be. We will propose the workflow, architecture and control points.
How is an AI agent different from a chatbot?
The chatbot is basically a dialogue. An AI agent can access the knowledge base and work services, analyze the situation, perform a sequence of actions, check the result and connect the employee only at the right time.
Can you connect our CRM, email and internal systems?
Yes. We connect CRM, ERP, email, messaging platforms, Google Workspace, Microsoft 365, accounting, e-commerce, databases and internal software through APIs, webhooks, files or a secure integration layer.
How do you protect our data?
We grant each workflow only the access it needs, minimise transferred data, log key actions and define which operations require human approval. Hosting and deployment are chosen around the project's security requirements.
Could AI be wrong?
Yes, so we don't give the model unlimited freedom. Add rules, checks, allowable ranges, an action log, and mandatory human confirmation where the error affects money, customer, or legal obligations.
Can we start with one small process?
Yes. That is usually the smartest start: choose one repetitive process, run it on real data, measure the time saved and the quality gained, then decide which connected steps to automate next.
How much does an AI solution cost?
An AI audit costs 299 euros, one automation starts from 990 euros, a full AI system starts from 2490 euros. The AI Agents Boss format with constant management and automation development costs from 900 euros per month.
Do you support the system after launch?
Yes. We can support one solution or manage the entire AI operation: monitor quality, errors and costs, update knowledge and integrations, add new workflows and report the results clearly.
(AI FOR YOUR BUSINESS)
Need an AI system that works alongside your team?
Discuss process, data, integrations, and control points. Then we propose a clear implementation scenario without unnecessary tools and automation for the sake of automation.
Business AI automation cuts manual work, speeds up enquiries and document processing, keeps CRM data clean and delivers up-to-date reporting without endless copying and pasting. PUMP designs AI agents, internal knowledge bases, document workflows and connected business processes for companies in Bratislava, Slovakia and across Europe.
We connect AI to the tools your team already uses: CRM and ERP systems, email, messaging platforms, Microsoft 365, Google Workspace, accounting, e-commerce, databases and internal software. Start with one practical automation, then grow it into a managed AI system or a network of AI agents for business.
If the process needs its own interface, client portal, SaaS platform or specialist software, we can add custom development. The goal stays the same: remove repetitive admin, reduce errors and give your team more time for customers, sales and growth.